Beyond Shipping


Many companies view shipping the same way they might look at utilities or phone service: a necessary evil, a cost of doing business. [Read more]

How Phones Can Improve Customer Service

Customer Service

Delivering superior customer service is certainly a top priority for independent retailers, and a key way to set themselves apart from the big-box retailers. [Read more]

Connecting with the Customer

Connecting with Your Customers

In the beginning your sale has unlimited potential. It also carries the potential to be a long-winded, drawn-out marathon. [Read more]

Staying Updated with Jackrabbit

Jack Rabbit

There is a tremendous amount of fraud and theft in the payment industry, hence security is the biggest focus for business. [Read more]

HR in Retail 2015: Do’s and Don’ts

HR in Retail 2015

The retail industry is projected to grow 10 percent by 2022 according to the Bureau of Labor Statistics. [Read more]

Smooth Checkouts Create Lasting Customers

Checkout Process

It should go without saying that the checkout process is one of the most important elements on any ecommerce site. [Read more]

Great Customer Experience Essential For Holidays

Customer Experience

If retailers focus on one thing this holiday season, it should be improving the online customer experience. Anyone in customer service would probably say that this is a no-brainer, but with the past few holiday seasons focused heavily on online and mobile shopping, it seems that retailers have strayed from the heart of what makes a fantastic retailer-customer relationship: a personalized shopping experience. [Read more]

Experiential Commerce: The Vision and Value for Unifying the Customer Experience

Experiential Commerce: The Vision and Value for Unifying the Customer Experience

Buyer expectations have become more demanding. Customer experience professionals strive to exceed them, but there comes a time when their efforts hit the wall. The culprit: a fragmented and poorly integrated digital presence that leaves customers confused and revenue on the table. [Read more]

Is Your Mobile Retail App Ignoring A Critical Factor?

Is Your Mobile Retail App Ignoring A Critical Factor?

In today’s mobile world, consumers are increasingly using their mobile devices to do almost everything. They use phones to make purchases, bank, read their news, to work while on the go, and even while watching TV. Despite the convenience of mobile technology, many brands are missing the mark when it comes to mobile customer care. [Read more]

Survey: Customer Engagement Top Retail Initiative

Survey: Customer Engagement Top Retail Initiative

Within five years 75 percent of retailers plan to identify customers when they walk in the store according to Boston Retail Partners 1st Annual CRM/Unified Commerce Benchmark Survey. Previously you could rest easy knowing your brand had a presence in multiple channels, both online and offline. Those days are long gone. As the customer’s decision-making process has become the epicenter of retail strategy, unified commerce has emerged as the medium for a holistic customer shopping experience. [Read more]