Craft Industry Thriving

Craft Industry Thriving

Independent Retailer recently spoke with President & CEO, Andrej Suskavcevic, of the Craft & Hobby Association (CHA), the international, not-for-profit trade association. CHA consists of thousands of member companies engaged in the design, manufacture, distribution and retail sales of products in the nearly $30 billion U.S. craft and hobby industry. Suskavcevic discussed a broad range of topics, including the state of the industry, social media, and how to help customers fulfill their needs for creative expression. [Read more]

10 Best Shipping Practices

10 Shipping Best Practices

It is no secret that shipping is one of the most essential elements in helping to close ecommerce sales. Customers want to know how much it is going to cost to ship their orders, and when they will receive them, and they want that information readily available. [Read more]

4 Things Retailers Can Do to Beat Online Giants

4 Things Retailers Can Do to Beat Online Giants

Many indie retailers are searching for the right business models to compete against the online giants. While it is easy to imagine why retailers think they need to compete on traditional dimensions such as price, assortment, transactional ease and logistics, that is not what separates Amazon and others from the pack. [Read more]

Mobile Top Priority in 2014

Mobile Top Priority in 2014

To meet the needs of the growing number of mobile users among shoppers, retailers agree that mobile must be the number one priority for their digital business in 2014. [Read more]

10 Customer Service Trends to Watch in 2014

10 Customer Service Trends to Watch in 2014

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Microsoft & GoDaddy Partnership

Microsoft & GoDaddy Partnership

GoDaddy, a domain name and website provider, and Microsoft Corp. have formed a strategic partnership to offer Office 365 as GoDaddy’s core productivity software to its small business customers. [Read more]

Make Customers Smile and Increase Sales

Make Customers Smile and Increase Sales

Customer service is important to your retail store because first impressions matter…a lot! The employee greeting your customers and answering the phone is the most important person in your store from a customer service standpoint. They are the first contact with your customers, and they must make your customers smile. [Read more]

Is EPOS Software Right for Your Business Success?

Is EPOS Software Right for Your Business Success?

Business success relies on an efficient customer and business workflow. As a storeowner, you must determine which systems have the potential to steer your business to new levels of growth. An EPOS system has become quite common as merchants find that competition is the answer to various challenges. [Read more]

Show and Sell for Happy Holiday Sales

Show and Sell for Happy Holiday Sales

“Show and sell” is a smart approach for independent retailers for the Christmas and holiday season. Three ways to promote seasonal merchandise are selling the products you use for decorations, integrating products you sell into your decorations, and adding a personal touch by discussing and/or demonstrating your products. [Read more]

Study Reveals Consumers Want Personalized Service

The Cisco Customer Experience Report surveyed 1,511 consumers across ten countries to reveal their desired retail shopping experience. Retailers who want to stay competitive should be aware of the following key findings: One-third (34 percent) of global consumers use multiple channels when shopping. 23 percent of consumers made in-store purchases based on research they did online, […]

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