Merchandising Optimization

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There is no doubt that the core of merchandise operations has changed. Specifically, optimization tools and techniques can infuse the entire merchandise life cycle. [Read more]

Site-to-Store Stops Showrooming

image of stopping showrooming

Aggressive pricing and matching guarantees can do much to dissuade customers from making a mobile purchase as they walk out the door. [Read more]

Loss Prevention and Customer Service: Two Sides of the Same Coin

Andrew Wren

Improving customer satisfaction is top priority for retailers across all areas of business. [Read more]

5 Bad Biz Habits

In retail, habits good or bad make your store what it is. The key is controlling them. If you recognize what behaviors need to be changed, then even a small effort can create big changes. [Read more]

HalMark Systems

HalMark Systems

HalMark Systems has been a leading supplier of price marking guns, label makers and associated accessories for 28 years. [Read more]

How-To Optimize the Shopping Cart Experience

Optimize shopping cart experience

Improve your ecommerce site’s checkout process and decrease the number of customer exits. [Read more]

Closing Communication Gaps

Among those of us who serve and cater to customers, it seems a basic universal truth that we want to maintain steady and loyal relationships in order to drive more sales. This fact also drives fairly consistent confusion as to what to do and how to do it. The question, “What?” usually results in a […]

Body Language Solutions

Being aware of customer needs and expectations plays a large role in the acquisition of desirable results, such as a sale. No detail in evaluating your customer service should go unexamined, including body language. Owning a brick and mortar store involves plenty of one on one interaction. Whether your customers are coming in to browse, […]

Loyalty Sells

To keep repeat customers you must consider recognition. For instance, keep track of the types of purchases your loyal buyers make, and on their next visit offer them the same or similar product at a special “Repeat Customer” discount. Or you can put into place the increasingly popular Customer Loyalty Program, giving your repeat customers […]

Customer Satisfaction Retail Priority

strategic initiatives

Sixty-seven percent of retail execs rank customer satisfaction as the top strategic initiative for 2012. [Read more]