Consumers Tell Retailers How They Feel via Video Research

Consumer Video Research

An inside look into what customers love and loathe could mean the difference between record sales or bankruptcy. [Read more]

Indie Retail Success with Mystery Shopping

Customer Satisfaction

For an independent retailer starting with one store, Ashby has become a successful entrepreneur, recognizing that customer satisfaction is the primary key to success. [Read more]

Say ‘I do’ to Independent Retailer Gift Registries

Wedding Gift Registry

Independent retailers, especially those retailing kitchenware, can build their bridal business now by committing to excellent customer service. [Read more]

Adding Digital to Gifting

Gift cards continue to be a popular item for consumers. In 2009, Javelin Strategy & Research reported that 61 percent of U.S. consumers used gift or prepaid cards for purchases, and that number is only expected to grow. As more families connect via digital means such as email and social networks, the traditional plastic card, […]

Michelle and Scott’s Proud to Service Independent Retailers

Costume Jewelry

Michelle and Scott’s targets indies, supplying products that make money, and compete with big box stores. [Read more]

Unbiased Evaluations Are Crucial in Measuring Your Customer Service

Customer Service

A mystery shopper may help independent retailers better evaluate their customer service, without an a biased outcome. [Read more]

Competing with Chain Store Gas Reward Programs

Gas Rewards

It’s time to fire up your rewards program, as competing chain stores are integrating their loyalty programs with Gas Rewards. [Read more]

Building Customer Loyalty

For retailers looking to keep repeat customers and benefit from repeat sales, the cliché motto, “The customer is always right,” holds validity. Why is the customer always right? Simply, the customer knows what they want, what quality they expect, what price they plan on paying, and how they expect to be treated, wooed and wowed […]

Wholesalers Redesign Online

Giving Customers What They Want in Product and Presentation

Internet based businesses should follow some general rules in design and presentation to create a customer friendly feeling. [Read more]

Social Media Next Logical Marketing Arena For Retailers

One of the big shifts in shopping last year was the emergence of social ecommerce, as brands and retailers found that social networks aren’t just a means to extend their visibility, but also a way to pull in more revenue. The infrastructure of the Internet now enables the sharing of information among networks at a […]